QUALITY ASSURANCE
With more than 20 years of experience in QA, we really are experts in testing your game using hundreds of devices and configurations!
LEARN MORE
MODERATION & CUSTOMER SUPPORT
Foster a secure, positive online community. Create a vibrant platform for users to freely engage, shielded from harm, with exceptional support
SERVICES TO POWER USER RETENTION
Utilize our services designed to enhance the gaming experience and foster loyalty. Prevent online abuse by moderating content based on intent, local context, and community guidelines.
OUR SERVICES
Don't play games with your game play support & moderation, you need scalable, effective services to ensure the best player experience.
MODERATION
- Comprehensive assessment of user reports.
- Swift implementation of disciplinary measures as necessary.
- Establishment of tailored workflows and protocols to cultivate abuse-free and hate speech-free communities.
- Daily reports for an enhanced understanding of the community's dynamics and requirements.
- Proactive identification of potential issues through sentiment analysis and trend monitoring.
- Collaborative approach with community leaders to ensure aligned moderation practices.
CUSTOMER SUPPORT
- Swift resolutions that directly address user concerns.
- Customized interactions to ensure effective communication, providing individualized attention for each customer's needs.
- Proactive identification and swift resolution of emerging issues.
- Proficiency across multiple Customer Service platforms.
- Daily reports for a comprehensive grasp of user requirements and preferences.
- Seamless collaboration with other departments to provide holistic solutions.
- Escalation protocols for complex issues, ensuring timely resolution by specialized teams.
THE EXTRA (S)MILE
24/7 MODERATION
24/7 SUPPORT UPON REQUEST
Our dedicated moderation team operates round-the-clock, vigilantly monitoring user-generated content swiftly identifying and remove inappropriate, offensive, or spammy posts.
MULTILINGUAL SUPPORT
IN ENGLISH OR SPANISH
We understand the global nature of online communities. Our multilingual support ensures that language barriers are not an obstacle to providing excellent service to your users.
TAILORED SOLUTIONS
We recognize that each online community is unique, and our team of experts will work closely with you to develop a moderation strategy that aligns with your specific needs and values.
EXPERT CUSTOMER SUPPORT
Our support team is not only experienced in handling technical queries but also skilled in delivering empathetic and helpful assistance to your users.
SAFE AND WELCOMING SPACE
By proactively enforcing community guidelines, we foster an inclusive and welcoming atmosphere, ensuring that all users can engage in meaningful discussions without fear of harassment or abuse.
DATA PRIVACY AND SECURITY
Your users' privacy and data security are paramount to us. We employ robust measures to safeguard sensitive information and comply with industry best practices.
WHY CHOOSE TAGWIZZ SERVICES?
Take the opportunity to know our team and contact us today to discover how we can assist you.
SWIFT SCALING UP OR DOWN
We can initiate our services within a matter of days, offering flexibility without any long-term commitments. You have the freedom to discontinue the service at any time.
NO CONTRACTUAL MINIMUMS
Whether you need one person for a few hours, or a whole team for years, we will attend to and value you.
COST-EFFECTIVE
With our strategic studio location, we can offer competitive pricing that makes it an obvious choice.
BACKED BY OUR EXPERIENCE
Our highly skilled CS and Moderation teams are vastly experienced in this area.
